Last updated: April 2025
Lymetales is a personalised children's book company operated by Lymetales HQ, Inc. Where you can contact us, we put all the info available on this page for your personal information. You can also reach us at hello@lymetales.com.
We collect information you provide directly, your name, email address, shipping address, phone number, and personalisation details (such as a child's name and character choices). We also collect payment information, though this is processed securely by our payment providers and never stored on our servers.
We use your data to process and fulfil your orders, send order confirmations and shipping updates, respond to your support requests, and improve our products and services. With your consent, we may also send you marketing emails about new books and promotions.
Details you enter for book personalisation (such as a child's name, age, and character traits) are used solely to produce your order. We do not share this data with third parties for marketing purposes and delete it from active systems within 30 days of order completion.
We use essential cookies to keep our site functioning, and optional analytics cookies (via tools like Google Analytics) to understand how visitors are using our site. You can manage your cookie preferences at any time through our cookie banner or browser settings.
We share your data only with trusted service providers who help us operate our business — including our print and fulfilment partners, payment processors (Stripe, PayPal), and shipping carriers. These partners are contractually bound to protect your data and use it only for the services they provide to us.
We retain your order and account data for up to 5 years for legal and accounting purposes. You may request earlier deletion by contacting us.
Depending on your location, you may have the right to access, correct, delete, or export your personal data, as well as the right to object to or restrict certain processing. To exercise any of these rights, contact us at hello@lymetales.com and we will respond within 30 days.
Our site is intended for adults purchasing on and off of children. We do not knowingly collect personal data directly from children under 13. Personalisation details about a child (such as their name) are provided by the purchasing adult and used solely to produce the ordered product.
We use industry-standard encryption (TLS/SSL) to protect data in transit and apply appropriate technical and organisational measures to keep your data secure. In the unlikely event of a data breach affecting your rights, we will notify you and the relevant authorities as required by law.
We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date at the top of the page. Significant changes will be communicated to you by email or via a notice on our website.
For any privacy-related questions or requests, please contact us at hello@lymetales.com. We are happy to help and aim to respond within one working day.